Guidelines
For Booking
 
RATES l All prices are in euro, per person and night and are inclusive breakfast, spa usage, taxes and other contributions. For a stay of up to three nights a short stay supplement of 10 % of the arrangement will be charged. From the first day of the booking a deposit of 30 % of the booking sum is due. A tourist tax of € 2.60 per person (from 15 years) and day is not included in the mentioned prices and is to be paid on site. No discount will be granted on meals you didn't take. Services you didn't use are not refundable.
 
OFFERS l The validity of offers is limited to the time of shipment. Room and suites are offered through various online sales channels so the availability of the offers can change at any time. For the same reason, we can not accept options grant.
 
ARRIVAL AND DEPARTURE l Check-in: 3pm - Check-out: 11am. Please contact us if you arrive past 6pm. We kindly ask you to leave your room/suite until 11am on the day of departure. In case of early departure or late arrival, 100% of the booked stay will be charged. We recommend to take out a trip cancellation insurance.
 
RESERVATION l Your reservation is binding as soon as your booking is confirmed in written form. We will charge a advance payment of 30 % of the total amount, which you can pay by bank transfer.
 
CANCELLATION FEES l If you cancel your booking three months to one month prior to arrival, 40 % of the overall price will be charged. In case you cancel one month to one week prior to arrival, 70 % will be charged and if you cancel within the last week 90 % will be charged. In case of no-show, cancellation on the day of arrival or early departure, 100 % of the overall price will be charged. If a deposit already paid is refunded, a processing fee of € 15.00 will be charged.
 
TRIP CANCELLATION INSURANCE l We recommend to take a trip cancellation insurance due to the following reasons: you won’t be charged any cancellation fees if you can’t take the trip due to illness or other legitimate reasons, if you arrive late, or if cannot take the trip at all or have to cancel it. Please contact us for further information on in the course of your booking.
 
PAYMENT METHOD l We accept cash and EC-Cash/Maestro (debit) and credit cards (Visa, Mastercard).
 
TERMS AND CONDITIONS l All services are subject to the general terms and conditions of the Austrian Hotel Industry (AGBH). You may download the terms and conditions in German or English.
 
SPA l The Wellness area and relaxation area is exclusively reserved for adults (15 years and older)
 
PETS l Not allowed by online booking. Pets upon request. In case of heavy soiling, we reserve the right to charge a final cleaning fee. Thank you for your understanding.